Refund Policy


Refunds. If the goods are received damaged, we’ll offer a full refund or redeliver replacement goods as soon as possible. Any claims for refunds must be supported by the return of the damaged product and a valid receipt.

If a product has a defect or other issue which is our responsibility, we shall request return of the product (if possible) and if we accept responsibility we shall, at our discretion, either reprint the the order or cancel the order and refund you in full.

If the order is redelivered you, you shall not be charged for any additional costs for reprinting and redelivery.

Changes due to changes in law. We reserve the right to amend the specification in the Order Form for the goods if required by any applicable statutory or regulatory requirement.

What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

When your refund will be made. We will make any refunds due to you as soon as possible.

Terms applicable to replacement terms. These terms shall apply to any replacement goods supplied by us.